🚚 Shipping Information

Order Processing Time

We pride ourselves on quick order processing! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Best for: Faster delivery with tracking

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Minimum Order: $50 or more
  • Best for: Budget-conscious shoppers

Shipping Regions

We ship worldwide! However, please note we currently cannot ship to some Asian countries and remote areas. During checkout, our system will automatically confirm if we can deliver to your location.

🔄 Returns & Exchanges

At SHEIN Clothing Store, we want your swimwear shopping experience to be as refreshing as a day at the beach! Our returns policy is designed to be straightforward and hassle-free.

Return & Exchange Timeframe

We happily accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to ensure your swimwear fits perfectly and matches your style.

Condition Requirements

To be eligible for a return or exchange, items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging
  • Accompanied by the original receipt or proof of purchase

⚠️ Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following swimwear items if the hygiene seal has been removed or if they show signs of wear:

  • Women Bikini Bottoms
  • Women One-Pieces
  • Women Tankinis

These items may only be returned if they are defective, damaged, or incorrect upon arrival, and all original tags and hygiene seals are intact.

📦 Step-by-Step Return Process

1Initiate Your Return

Email us at [email protected] within 15 days of receiving your order. Use our return request template to ensure we have all necessary information.

2Wait for Authorization

Our customer service team will respond within 1-2 business days with a Return Authorization Number and shipping instructions.

3Package Your Items

Securely package your items in the original packaging if possible. Include the original receipt and note your Return Authorization Number on the outside of the package.

4Ship Your Return

Send your package to our returns address:

SHEIN Clothing Store Returns
49 Parkes Road
WEST MELBOURNE, AU 3003
Australia

Important: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

💳 Refund Information

Processing Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear on your statement

Refund Method

Refunds will be issued to your original payment method:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Important Notes

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer unless the return is due to our error
  • International customers are responsible for return shipping costs and any customs duties

🔄 Exchange Information

  • We’ll ship your new item once we receive and process your return
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Need Help?

Our customer service team is here to make your returns experience as smooth as possible! 🌊

Email: [email protected]

Response Time: 1-2 business days

Thank you for choosing SHEIN Clothing Store for your swimwear needs. We’re dedicated to ensuring your satisfaction with every purchase!