At SHEIN Clothing Store, we’re committed to ensuring your swimwear shopping experience is as refreshing as a day at the beach. While we strive for perfection in our bikini sets, one-pieces, and cover-ups, we understand that sometimes an exchange or return may be necessary. Our policy is designed to be as breezy and straightforward as Australian beach culture itself.
Return & Exchange Timeframe
We happily accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to ensure your swimwear fits perfectly and matches your style.
Condition Requirements
To be eligible for a return or exchange, items must be:
- In original condition with tags attached
- Unworn and unwashed
- In original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following swimwear items if the hygiene seal has been removed or if they show signs of wear:
- Women Bikini Bottoms
- Women One-Pieces
- Women Tankinis
These items may only be returned if they are defective, damaged, or incorrect upon arrival, and all original tags and hygiene seals are intact.
Step-by-Step Return Process
1 Initiate Your Return
Email us at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary information.
2 Wait for Authorization
Our customer service team will respond within 1-2 business days with a Return Authorization Number and shipping instructions.
3 Package Your Items
Securely package your items in the original packaging if possible. Include the original receipt and note your Return Authorization Number on the outside of the package.
4 Ship Your Return
Send your package to our returns address:
49 Parkes Road
WEST MELBOURNE, AU 3003
Australia
We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello SHEIN Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
- Item Name: [Product Name]
- Size: [Size]
- Color: [Color]
- Quantity: [Quantity]
- Reason: [Reason for return/exchange]
For exchanges, please specify:
Desired Exchange Item:
- Item Name: [Product Name]
- Size: [Size]
- Color: [Color]
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Deductions: Return shipping costs are the responsibility of the customer unless the return is due to our error
Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchange Information
For exchanges:
- We’ll ship your new item once we receive and process your return
- If the exchange item costs more, we’ll invoice you for the difference
- If the exchange item costs less, we’ll refund the difference
- Exchanges are subject to product availability
International Returns
As we serve customers globally (excluding some Asian countries and remote areas), international customers are responsible for:
- Return shipping costs
- Any customs duties or taxes associated with the return
- Ensuring proper documentation for international shipping
Need Help?
Our customer service team is here to make your returns experience as smooth as possible. Contact us at:
Email: [email protected]
Response Time: 1-2 business days
Thank you for choosing SHEIN Clothing Store for your swimwear needs. We’re dedicated to ensuring your satisfaction with every purchase! 🌊